Privacy policy.

Privacy Policy

This Privacy Policy describes how Tanuki Group Pty Ltd (the “Site” or “we” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting it on the Site. If we make material changes to the Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

What personal information do we collect?

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary for our business functions and activities including, but not limited to, processing your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect from you may include:

  • General personal or business details such as name, address, post code, contact number and email;

  • Financial, billing or transactional information such as bank account and credit card information, transaction history and preferences;

  • Information we gather when you visit the Site such as your device ID, device type, geolocation information, IP and MAC addresses, browser type and connection information, statistics on page pages, and information about the way you use the Site.

Unsolicited personal information

In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by us (in our absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.

How we collect personal information

We collect personal information when you provide it to us directly through your use of the Site. For example, when you:

  • create an account on the Site;

  • communicate with us;

  • make a purchase from our store;

  • access our social media;

  • enter a competition;

  • subscribe to our mailing list; or

  • visit the Site.

Why do we collect and how do we use personal information?

The main reason we collect and use your information is to (“Primary Purpose”):

  • process and fulfil any orders or purchases you have made via the Site;

  • provide the products, services and information you may have requested via the Site;

  • manage and response to customer service queries, feedback, or any other messages submitted to us;

  • improve and maintain the Site and to monitor its usage;

  • for market research (e.g. we may use your feedback to develop and improve our products and services);

  • to provide our social media pages and integrations.

We may also use your personal information for purposes disclosed at the time we collect it from you, or as permitted by law.

With your consent, we may also use your personal information to communicate with you about our events, online store, new products, and any offers or discounts.

Who do we share personal information with?

We may share your personal information with third parties to assist us in the Primary Purpose. These third parties include:

  • businesses or organisations we partner with;

  • banks, payment card agents and payment gateway providers;

  • software and technology partners such as network services, cloud storage, platform and software providers, and IT support;

  • marketing, research and advertising providers;

  • our professional advisors such as insurers, accountants, auditors and lawyers.

How do we keep personal information secure?

We store personal information in electronic form in our systems or using trusted third parties. We hold personal information for as long as we need it for business purposes or as allowed or required by law. When we no longer need personal information, we take reasonable steps to destroy the information securely or de-identify it.

Third Party Links

If you access another party’s website or application form from our website, you may allow that other party to collect or share information about you. That other party will deal with your personal information in accordance with its own privacy policy.

How do you access or correct your personal information?

You can contact us to request access to your personal information that we hold about you. Contact us by visiting https://www.tanukiracing.com/contact-us and we will consider and respond to your request.

You can update or correct your personal information by visiting and logging into the web portal at https://www.tanukiracing.com/.

We will always confirm your identity before giving you access or making any update.

Complaints

If you have a complaint about how we deal with your personal information, please contact us by visiting https://www.tanukiracing.com/contact-us.

We will aim to respond to complaints quickly and to resolve them within 30 days. However, if your complaint is complex and we need more time to investigate it, we will contact you and let you know.

If you are not satisfied with our response, you can make a privacy complaint with the Office of the Australian Information Commissioner (“OAIC”). You can contact the OAIC at enquiries@oaic.gov.au  or www.oaic.gov.au.